Shipping & Returns
Shipping
We want to get your products to you as quickly as possible!
Shipping Times: Orders are processed within 1-2 business days and typically arrive within 3-8 business days across Australia.
Shipping Costs: $9.95 flat rate shipping FREE shipping on orders over $75!
You'll receive a tracking number via email once your order ships so you can follow its journey to you.
Delivery Locations: We currently ship Australia-wide.
Returns & Exchanges
Your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
Return Policy:
- You have 30 days from delivery to return unopened products in their original packaging
- For hygiene and safety reasons, we cannot accept returns of opened skincare products
- If your product arrives damaged or faulty, we'll make it right - contact us immediately
How to Return: Email us at hello@thrivingvalentine.com.au with your order number and reason for return. We'll send you return instructions.
Exchanges: Need a different product? Contact us and we'll help you find the perfect match.
Questions? Reach out anytime - we're a small business and we read every message!