FAQ

Frequently Asked Questions

About Our Products

Are your products really natural? Yes! We're committed to using natural, non-toxic ingredients that are safe for your skin and body. We believe in transparency - you'll always know what's in our products.

What skin types are your products suitable for? Our products are formulated to work for all skin types. If you have specific concerns or sensitivities, feel free to reach out and we'll help you find the right products for you.

Are your products cruelty-free? Absolutely. We never test on animals (just on ourselves!).

Can I use your products if I'm pregnant or breastfeeding? Our products use natural ingredients, but we always recommend consulting with your healthcare provider if you have any concerns during pregnancy or breastfeeding.

Ordering & Shipping

How long will my order take to arrive? Orders are processed within 1-2 business days and typically arrive within 3-8 business days across Australia.

Do you offer free shipping? Yes! Orders over $75 ship free. Otherwise, shipping is $9.95 flat rate.

Can I track my order? Yes! You'll receive a tracking number via email as soon as your order ships.

Returns & Exchanges

What's your return policy? We accept returns of unopened products within 30 days. For hygiene reasons, opened skincare products cannot be returned unless damaged or faulty.

What if I have a reaction to a product? Please contact us immediately at clarissakvalentine@gmail.com. Your wellbeing is our priority and we'll work with you to find a solution.

Still have questions? We're here to help! Email us at clarissakvalentine@gmail.com or visit our [Contact page].